Help Centre / F.A.Q.

Browse F.A.Q. Topics

Beauty Questions

  • How do I know which St Tropez tanning product to choose?
    With so many St Tropez products to choose from this can be a difficult choice. For an inexperienced customer, new to tanning we would suggest the St Tropez Gradual Tan Tinted Body Lotion. A beautiful sun-kissed glow that will build gradually day by day. This can be applied easily, with the help of the guide colour allowing you to see where you have applied product.
  • Is it possible to speak to someone about skin care and get advice on the best product to use?
    This facility is available on our "Ask the expert" page. Simply fill in your details, questions and queries, and our Company Director, Karen, will contact you by email.

Colour Options

  • How do I know which St Tropez tanning product to choose?
    With so many St Tropez products to choose from this can be a difficult choice. For an inexperienced customer, new to tanning we would suggest the St Tropez Gradual Tan Tinted Body Lotion. A beautiful sun-kissed glow that will build gradually day by day. This can be applied easily, with the help of the guide colour allowing you to see where you have applied product.
  • Does the Dr Renaud BB Cream come in a variety of colours?
    Our Dr Renaud BB cream comes in 2 shades. Natural and Golden, both are subtle and blend easily onto the skin.

Delivery Questions

  • Do you specify a minimum order?
    We do not specify a minimum order required. You are free to order as many or as few products as you require. Each order is subject to a £2.90 (UK) postage and package charge.
  • How long will my products take to arrive?
    Orders are generally dispatched the next working day wherever possible. All post and parcels are sent out second class Royal Mail. This type of mail is normally received within 3 - 5 working days following dispatch. You will receive an email notification when your order has been processed and dispatched to Royal Mail.

General Questions

  • How can I keep up to date with the latest product news?
    We have a dedicated "news" section on our website, where you will be able to find regular news, updates, special offers, product focuses and details of product coverage available on social media and in the press. For day to day updates and tips follow us on our Facebook, Twitter and Instagram pages.  

Payment Questions

  • Which forms of payment do you accept?
    We accept Visa, Mastercard and all debit cards payable through our payment system. We also accept payment via Paypal. If you wish to pay by any other method please contact us on 07702 186177.
  • Is it possible to pay by card over the phone?
    You are welcome to contact us by phone to make payment, should you prefer to do this please call 07702 186177 during office hours and we will be able to arrange this for you.
  • Do you accept paypal?
    Yes we do take payment by Paypal. Paypal will charge your account for payment upon receipt of the order.