Email Customer Care
If you have any questions or queries, cannot find the item you are looking for, wish to check up on a delivery or anything else, please email firstname.lastname@example.org. We try our best to respond to email queries regularly throughout the day, in order that we can keep you updated.
All packages are sent via Royal Mail from our premises in Buckingham. Your order will be sent within 1 – 3 working days after being placed. The normal delivery time from when the package has left our premises is: 2 – 3 working days to the United Kingdom 3 – 5 working days to Europe 6 – 8 working days to the remaining destinations.
Returns & Exchange
Our aim is for all of our customers to receive high quality products. If there is something wrong with the product you have received, or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately. If you send us an email, please include as many details as possible including your order number as well as a picture of the issue. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
A selection of FAQ can be found at the bottom of our home page, by clicking on FAQ tab. If you have a question that you cannot find the answer to please do not hesitate to contact us on: 07702 186177 or email: email@example.com. For day to day updates and tips follow us on our Facebook, Twitter and Instagram pages.